Support
Common questions
How do I get an account?
Ottry is invite-only. Ask the family member who runs it for your name and access code, then sign in once on your phone.
My phone did not ring for a call
Open the app once and allow notifications when asked. On iPhone, check that Ottry is allowed in Settings, Notifications and that no Focus mode is blocking it. On Android, check that battery saving is not restricting the app. Then ask someone to call again.
What do the coloured dots mean?
A bright green dot means the person has the app open. A pale green dot means the app is closed but they can be reached by notification. A grey dot means they cannot be reached now. On the tablet, a red dot means the tablet itself is not answering.
The camera or microphone does not work
Ottry asks for the camera and microphone the first time you call. If you said no, turn them on in your phone's settings for Ottry, then try again.
I signed out by mistake
Sign in again with your name and access code. Ask the family member who runs Ottry if you have forgotten the code.
The tablet shows a red dot or does not answer
Check that the tablet is on, connected to Wi-Fi and that Ottry has not been closed. The family organiser is alerted when the tablet is offline for a few minutes.
Contact
Write to support@ottry.app and say which phone or tablet you use and what happened. We usually reply within a few days.
See also the privacy policy.